FAQ: BHCC Response to Coronavirus

The College has compiled helpful information and resources in the Frequently Asked Questions below.  

They are categorized into the following sections:

We will continue to update this page. 

Please check the Important Contacts and Hours for details.

 General Information

You will find general questions on how to stay up to date with what support and services are available.

An Online Class does not meet at a particular time or day and all work is done off-campus. Assignments with specific due dates are posted on Moodle, the BHCC online learning management system.  The instruction may include pre-recorded lectures, videos, or tests. Attendance in synchronous class meetings is not required, but weekly engagement with course assignments is required.  In Self-Service, the location will be noted as Online ONLN Web-Based.

Remote Class is offered under emergency conditions such as COVID-19. All work is done off-campus and assignments are outlined in the syllabus. The Professor and classmates may meet on a specific day and time as noted in the course information. The instruction may include WebEx, a web conferencing platform, or Moodle, the BHCC online learning management system, or other digital tools and platforms. In Self-Service, the location will be noted as Remote.


ONLINE courses are 100% online on the Web-based Moodle Learning Management System.

BHCCselfservice Location = “ONLINE”

BHCCselfservice Instruction = “ONLINE”

Attendance = Not required to be online at any particular time or any particular day.

Instruction = MOODLE is the BHCC online learning management system supporting WEB course instruction.

REMOTE distance education courses are offered under emergency conditions at BHCC.

BHCCselfservice Location = “REMOTE”

BHCCselfservice Instruction = “REM”

BHCCselfservice Time = Time of Class but NOT on campus when held in real-time.

BHCCselfservice Days = Days of Class but NOT on campus when held on the actuals days.

Attendance = MAY be required to be engaged for the entire period designated under “Time” and “Days”

Instruction = May vary by course and may include a web conferencing platform chosen by the instructor such as Webex plus other digital tools including BHCC Moodle

The College has created a Coronavirus webpage to keep our campus community informed of decisions. BHCC is following the guidance of the Centers of Disease Control and Prevention (CDC) and Massachusetts Department of Public Health and will continue to update this page with information on the Coronavirus (COVID-19) as it becomes available. 

Starting Tuesday, March 24 through Sunday, May 31, all BHCC campuses will be open to designated employees only, with remaining employees working remotely.

There is no face-to-face instruction. Access to support and services for students and the general public will be available via email, phone, or chat. Visit the important contacts and hours page to access the area you wish to contact. Please check your BHCC email for information from your instructors.

The DISH Food Pantry has moved to remote assistance. You can reach the DISH by email, phone, and CHAT. They can assist you in locating the closest Food Bank to your home so you do not need to come into the DISH for food.

All Workforce, Community Education and Adult Education classes have resumed remotely

If you have questions about specific classes, please reach out to your instructor.

  • During the Coronavirus situation, staff and faculty of this Division are working remotely. There are no staff in H-Building or on the Chelsea Campus.
  • Staff will handle requests via email and phone.
  • Please contact Dean McKenna at kpmckenn@bhcc.edu or by phone at 617-228-2416 if you are having trouble reaching someone. Outside inquiries are handled via phone or email.
  • To find out contact info, please consult the directory https://www.bhcc.edu/directory/
  • More info on summer courses and programs is in our catalog at https://www.bhcc.edu/cce-catalog/

Bunker Hill Community College is not considered part of the Governor’s Executive Branch. However, we are following the guidelines as recommended:

“Higher Education: continue to move towards remote learning: With regard to higher education, the Department of Higher Education and Department of Public Health strongly recommend that colleges and universities, both public and private, continue to pursue strategies to reduce the need for students to be on campus, including suspending in-person classes and implementing institution-wide programs to shift to remote learning, technology enabled solutions, and other tools to allow students to successfully complete course and degree requirements. Institutions should also pursue strategies to reduce the need for faculty and staff to be on campus by maximizing remote work opportunities, while maintaining essential on-campus services, especially for residential students who cannot safely return home.” 

Read more at https://www.mass.gov/news/baker-polito-administration-announces-emergency-actions-to-address-covid-19

The Centers for Disease Control and Prevention (CDC) has issued guidelines for “community mitigation strategies” to limit the spread of COVID-19, the disease caused by the coronavirus, which include recommendations for “social distancing”—a term that epidemiologists are using to refer to a conscious effort to reduce close contact between people and hopefully stymie community transmission of the virus.

The BHCC DISH is physically closed until May 4, but they are still available through email at dish@bhcc.edu and chat.

Single Stop has several resources listed on their website related to food, housing and Wifi. Visit bhcc.edu/singlestop to learn more.

The District Attorney’s Office has prepared information on unemployment, SNAP, SSA, mental health, crisis and prevention. View the District Attorney’s COVID-19 Resource Guide.


We are here to support your success.  Please contact us if you need assistance or have questions.  View the Important Contacts and Hours to reach the College departments and services

We have not made any final decisions on Commencement. We will be making a determination soon.

Book returns are due Monday, May 18th. Students will have an additional 15 days to return their books before being charged the non-return fees. All rentals must be shipped back. The labels are prepaid via FedEx. If students do not have a printer they can go to a FedEx location and they will print the label for them. If they cannot find a FedEx location close enough the students can return via the post office; however, the student will be responsible for paying for this method of return. Unfortunately, under the current circumstances, these are the only available options. See the Bookstore webpage: https://www.bhcc.edu/bookstore/

Yes. Beginning April 21, 2020, you will be able to submit an electronic request for a ‘P’ grade option for any Spring 2020 course in which you are enrolled. The Provost’s Office has prepared an FAQ to help you decide if the ‘P’ grade option is right for you. View this and all other grading options online at https://www.bhcc.edu/studentcentral/academicrecords/grades/.

The BHCC Bookstore is closed through May 31. Online orders may be made at bhcccampusstore.com

The BHCC Library is physically closed at this time.

Most resources and services are still available online. The Library team is available to work with students, faculty and staff. Please contact them via email at BHCCLibrary@bhcc.edu, or by using the Chat interface.

All classes resume remotely on March 30 including mini-session II. Email your professor if you have not heard from them on how you will be finishing the semester together.

If you have not reached your professor, let us know and we will help you.

Set-up a space at your home to attend class remotely or on-line. Make sure you have access to a computer and the internet. Email your professors so you can learn about this transition.

Please check the Important Contacts and Hours for details.

BHCC has a limited number of chromebooks that have been donated through the BHCC Foundation that can be borrowed until June 1, 2020. Make sure you complete this survey to indicate your needs. The College has chromebooks on order, and as soon as we receive them, they will be distributed through scheduled pick-ups.

The Academic Innovation and Distance Education (AIDE) Team is now Virtual. Please visit our Virtual Innovation Lab online. This Team provides Teaching & Learning Support for Students.

You can use your computer or smartphone to reach us with this link: https://bhcc.webex.com/meet/aide1. We are available Monday through Friday 10 a.m. – 5 p.m. and Saturdays and Sundays 11 a.m. to 3 p.m. You can also call 1-877-668-4493 (Toll Free) and enter meeting access code: 735 429 954. 

You can also reach us by email: onlinehelp@bhcc.edu.

Yes, transfer workshops are being offered online. To participate in a workshop, please go to the Transfer Services webpage.

College offices and services are open and serving the students remotely via email or phone.

Please check the Important Contacts and Hours for details.

There are some free or reduced options available during the COVID-19 period.


The Federal Communications Commission’s “Keep America Connected” initiative pledges to suspend common penalties and expand internet access across the U.S. Several internet and telecom service providers are committed to offering free access to the internet (via WiFi hotspot), discounted internet service, and/or increased data allowances to ensure people can get online during this unprecedented time. To learn more, review offerings from the service providers below.

Contact Student Central to get your answers. You can visit the Student Central website, email at studentcentral@bhcc.edu or call at 617-228-2370.

Yes, Student Central is assisting students via email and phone. The email is studentcentral@bhcc.edu and the  number is 617-228-2370.

A very limited number of staff will be on campus daily to assist with in-person questions.

Student Central hours

  • Monday - Thursday 9 a.m.-5 p.m.
  • Friday 11 a.m.- 4 p.m.

No, the LifeMap Center is closed on campus, but advisors are available to answer your questions.

YES, ALL student support services are available via phone, email and some even have chat. We are here to help!

Please check the Important Contacts and Hours for details.

If you need any assistance with resume writing, completing a career assessment, selecting a major, or preparing for an interview then please email careeradvising@bhcc.edu. Meetings can be offered by phone or virtually through BHCC WebEx. 

The shuttle busses are currently not running.

Please send an email to transferservices@bhcc.edu 

We are working on determining how best to support students who need to retake their placement tests. Please send an email to testing@bhcc.edu with your name, ID number and test you wish to retake.

To access an academic advisor or a success coach, please send an email to advising@bhcc.edu or call 617-228-2230.

The Office of Academic Innovation and Distance Education (AIDE) has created a Student Resource Center to provide students with access to various online learning and practice materials within Moodle which is the college's learning management system.

Hands-on practice using Moodle and other online learning tools that instructors may use to conduct classes - such as Webex, Smarthinking, ePortfolio, and more.

Yes, The Writing Place is open virtually and is offering remote tutoring sessions at https://bhcc.mywconline.com/

View a video tutorial at https://www.youtube.com/watch?=CSvwXnaFQL8 or read and follow Process for Registering and Selecting a Tutoring Session at the Writing Place.

The following services will be available beginning March 30 at 9 a.m. 



Tutoring - Writing Place

Tutoring - Language Lab

Chelsea Tutoring Math by WebEx

Go to  https://bhcc.webex.com/meet/am213408
Or https://bhcc.webex.com/meet/skhaze

  • Monday & Wednesday 11:30 a.m.-1 p.m. and 6-7 p.m.
  • Tuesday & Thursday 2-4 p.m.
  • Friday 10-11 a.m. 

Chelsea Tutoring for Science, Medical Terminology, Drug Calculation and Allied Health by WebEx

   Go to https://bhcc.webex.com/meet/atortore

  • Monday 3-6 p.m.
  • Tuesday 12:30-3:30 p.m.
  • Wednesday 10 a.m. -1 p.m.
  • Thursday 12:30-2:30 p.m.
  • Friday 2:15-3:15 p.m. 

Students can submit their financial aid documents through our online document uploader. Please make sure that each document is filled out in its entirety, including signatures when necessary. Please also be sure to include your BHCC student ID number, and your BHCC email address when submitting your documents.

The Financial Aid Department will be mailing out requests for missing information and verification weekly. Please login to your BHCC Self-Service menu to confirm that your address is correct. If your address is not correct, please update it immediately through your Self-Service menu. If the appropriate documents do not arrive in the mail, please contact Student Central at studentcentral@bhcc.edu.

Once you have submitted all of your required documents, your application will be reviewed by a financial aid counselor. This process usually takes about 2-3 weeks. Please continue to check your BHCC self-service menu’s “required documents” page in case any additional information is needed. Once your file is reviewed and no other information is needed, you will receive a BHCC email stating that an award has been calculated.

Students can submit their financial aid documents through our online document uploader. Please make sure that your scholarship application is filled out in its entirety, and any additional documents needed for the application are included. Please also be sure to include your BHCC student ID number, and your BHCC email address when submitting any documents through the document uploader.

Some scholarships require the submission of letters of recommendation. Letters of recommendation can be sent directly from the sender’s BHCC email to the Scholarship Coordinator, Julia Ocasio, at jlocasio@bhcc.edu.

The school is currently closed and face-to-face meetings are not possible at this time, however, you may be able to get assistance through FAFSA’s Live Chat Service,FAFSA’s help center web page or by calling Federal Student Aid at 1-800-4-FED-AID (1-800-433-3243).

If you don’t have a scanner, you can use a mobile device (like a cell phone or tablet) to take clear photos of each page of the document that you would like to upload. Once you have taken the photos, you can then access the uploader on your mobile device’s web browser. Click on “Add Files” and your phone should then prompt you to access photos from your phone’s photo library. Select the appropriate photos and then submit them.

BHCC is deferring monthly payment plans until May for students that are unable to make payments due to the financial impact of COVID-19. BHCC is also waiving late fees for students who may have missed their March payment due to the crisis. Please contact Student Central at studentcentral@bhcc.edu to defer a scheduled payment due date.

Students can make payments through your BHCC Self-Service account using a Visa, MasterCard, Discover or American Express. There is a 2% fee for making a debit or credit card payment, however, you can waive this fee by paying with a web check. To pay with web check you need the account number and routing number for the account you would like to use for payment. Due to the campus being closed, students are not able to make payments in person with cashier checks or money orders at this time.

Yes. Please contact Student Central for all of your refund questions at studentcentral@bhcc.edu.

The City of Boston is not offering refunds for spring passes, however, spring passes will be extended, remaining valid through August 31, 2020.

 Faculty and Staff

We will continue to add to this section to support faculty and staff. There is also a resource for faculty and staff on the Intranet covering procedures for academic continuity and business continuity operations including remote working resources. 

The plan is to reduce the number and amount of time faculty and students have to spend on campus. The Academic Innovation and Distance Education (AIDE) team is working with deans and faculty to schedule trainings and Webex meetings to assist in the implementation of online, hybrid and other distance teaching/learning.

Faculty can drop in to the AIDE virtual office https://bhcc.webex.com/meet/aide1. Simply click the link, download the setup.exe file, then select “join meeting.” Join us on mobile by clicking the link to our personal room and downloading the Cisco Webex Meetings app. AIDE will be online 10am-5pm Monday-Friday & 11am-3pm Sat and Sun. AIDE is available for staff, faculty and students. If you are trying to convert your course materials for online delivery, need to troubleshoot a digital learning issue, or just want to think through a teaching or learning concern – the AIDE Team will be there! We may not know the answer, but we will do our best to connect you with the right campus resource.

If you don’t have a computer available you can also dial in using your phone.

1. Dial 877-668-4493

2. Enter access code 735 429 954 when prompted 

3. Press #

4. Press # again when asked for an attendee number


We are here to support your success.  Please contact us if you need assistance or have questions.  View the Important Contacts and Hours to reach the College departments and services

Since the College is physically closed, use of Athletic Facilities is not permitted at this time.

While the Athletic Facilities may be physically closed, the Athletic Department staff are available by phone and email. Coaches and Athletic Administrators will continue contact with student-athletes, to support their success during a difficult time. Do not hesitate to contact them.

The NJCAA has ruled that it is not permissible to have any organized or structured practice or game athletic participation. However, student-athletes are encouraged to work out, stay in-shape, and work on their skills at home while abiding by social distancing guidelines for their area.

No baseball student-athlete will be charged a year of eligibility for Spring 2020. Therefore, first year baseball participants will still have two years to play at BHCC; and second year participants will still have one remaining season at BHCC (or another NJCAA college if they choose to transfer).

Currently, the NJCAA requires ALL student-athletes to be enrolled full-time even if the number of credits needed to graduate is less than 12. However, the NJCAA Enrollment Committee is currently exploring all options, and a decision on whether or not this might change should be made before the new academic year.

The student should go to the BHCC Athletics' main webpage and complete the Prospective Athlete form located there. Information from this form will be forwarded to the specific sport coach.

The basic requirements are: high school transcript; full-time enrollment during the semester(s) of the sport season; a current physical clearing the student to play sports; and a tryout period will be scheduled by the coach(s). Further requirements differ if the student has attended other colleges, played that sport at a college, and GPA/number of credits obtained at other colleges. If a student attended another college(s), they will need to be able to submit an official college transcript – whether or not they plan on transferring any classes into BHCC, for evaluation by Athletic Department staff. Any specific eligibility questions can be directed to the Assistant Athletic Director, Sercan Fenerci.

With regards to continuing athletic participation on the team, the student-athlete should be in contact with their coach. Only coaches make decisions on playing time. When it comes to questions of academic eligibility, the coach or Sercan Fenerci can be contacted.

The College has published a directory of offices and services that can assist students through their college experience. Additionally, a specific Coronavirus updates page can help students to navigate during this time.