About AIDE

The AIDE team is here to help faculty, staff, and students use Bunker Hill's digital learning tools. For more information about what we do, check out our website.

If you are having trouble using one of our platforms (Moodle, Turnitin, Respondus, ePortfolio or Smarthinking), you can email us at onlinehelp@bhcc.edu. We are also available by phone at 617-228-3427. Staff from AIDE is available by visiting the Innovation Lab in E230.

Phone Support

During the academic year, our phone support is available at the following times.

  • Monday - Friday: 10:00 a.m. - 6:30 p.m.
  • Saturday: 13 a.m. - 3 p.m.

Please call (617) 228-3427

On-Site Support

Members of the AIDE team are available in the Innovation Lab (E-230).

  • Monday - Friday: 10:00 a.m. - 6:30 p.m.
  • Saturday: 11 a.m. - 3 p.m.

Online Help Email

You can send an email to online help anytime. Our team will do our best to reply within 24 hours. Over the weekends, and when the college is closed, it may take longer to receive a response. You may find the answer to your question by checking out our frequently asked questions page.

  • Monday - Friday: 10:00 a.m. - 6:30 p.m.
  • Saturday & Sunday: 11 a.m. - 3 p.m.

AIDE Staff

Ceit De Vitto, Senior Special Projects Coordinator - Digital Learning Specialist
617-228-2235  |  kmdevitt@bhcc.edu

Mei-Hua Driscoll, EDP Systems Analyst II
617-936-1988  |  mdriscol@bhcc.edu

Matthew Gomes, Instructional Media Specialist - E-portfolio
617-228-2392  |  mtgomes@bhcc.edu 

Janelle Heideman, Instructional Designer
617-936-1951  |  jaheidem@bhcc.edu

Danielle Leek, Director of Academic Innovation and Distance Education
617-228-3364  |  drleek@bhcc.edu

Grace Mah, Associate Director of Academic Innovation and Distance Education
617-228-2182  |  gmmah@bhcc.edu

Ngoc Pham, EDP Systems Analyst I
617-228-3427  | nhpham@bhcc.edu 

Therese Pullum, EDP Systems Analyst IV
617-228-2079  |  tapullum@bhcc.edu

Katie Turner, Coordinator for Online Student Support Services
617-228-2411  |  kturner@bhcc.edu

Letia Jones, Special Programs Coordinator, Teaching and Learning Initiatives
617-228-2268  |  lljones@bhcc.edu