Computer Support Specialist Certificate Program
Certificate - Computer Information Technology Department
The information below applies to students entering the program in fall 2017 and spring 2018. For the most accurate program requirements for your catalog year, please log in to BHCC Self Service to review your specific program requirements. Any questions? Prospective students should go to bhcc.edu/admissions and contact an admissions counselor. Current students should stop by or contact the LifeMap Commons on the Charlestown Campus - E-Building, Room E-235; Phone 617-228-2230 or email academicadvising@bhcc.mass.edu from your BHCC email.
| Course Title | Course Number | Semester Taken | Credits | Prerequisites |
| Applications/Concepts or InfoTechnology Fundamentals | CIT110 or CIT112 | 3 | ESLO98 or RDG095 or placement | |
| Principles of Information Security | CIT118 | 3 | CIT110 or CIT113 or CIT120 or Chair approval | |
| Introduction to MS Office | CIT133 | 3 | ||
| Cisco Networking I | CIT162 | 3 | RDG095 or ESL098 or placement | |
| PC Hardware and Software | CIT182 | 3 | RDG095 or ESL098 or placement | |
| Help Desk Techniques | CIT230 | 3 | CIT110 or Chair approval | |
| Keyboarding Techniques | OIM100 | 1 | ||
| Advanced MS Office | CIT233 | 3 | CIT133 or CIT110 or CIT113 or Chair approval | |
| Window Operating Systems | CIT268 | 3 | CIT110 or CIT112 or CIT113 or CIT120 or Chair approval | |
| Total Credits | 25 |
Last Modified Date: April 13, 2017
Additional Information
Program Overview
This program prepares students to become vital links between the company and its customers; to educate users, solve hardware or software operation and application problems; and to become good sources of product information.
Career Outlook
Graduates of this program qualify for entry-level support positions in hardware support and troubleshooting, help desk, and other Internet support positions.
Upon Completion of this Concentration Graduates will be able to:
- Have the skill set necessary to take the Comp TIA A+ Certification Examination.
- Understand help desk, Internet support, hardware and other entry level IT support professions.