Bunker Hill Community College

Student Email Account

Bunker Hill Community College is improving our email.  We are providing you with a system that will be easy to use. You may notice that your email interface may look differently. Messages under your legacy iPlanet account have been migrated to the new system.

Passwords for all accounts have been set to your WebAdvisor password.

The new URL to access student e-mail at Bunker Hill Community College is:
https://webmail.bhcc.edu

One important note is that your login will be the same for your email as it is for your WebAdvisor login.  We hope that this will be more convenient for you since you will have one login and password for both of these applications. 

If you are having trouble login in you may reset your password under online services by clicking on What’s My Password in the lower right hand corner of the WebAdvisor main page. http://onlineservices.bhcc.mass.edu

Logging into your e-Mail Account

• Open your Internet Browser (ex: Internet Explorer, Netscape, etc.)
• In the address bar, type in HTTPS://WEBMAIL.BHCC.EDU
• A security window will appear:
  
• Click yes to continue
• In the “User ID’ field, type in your WebAdvisor password
• Press TAB to move cursor to the “Password” field
• Type in your password
• Click “Login”
• Once Logged in, you will be viewing your “Inbox”

Instructions to assist students on resetting their Online Services Password

From the main page of Online Services
(http://onlineservices.bhcc.mass.edu)

Click on the link what’s my password? in the bottom right of the screen.

The next page will appear with three options:

What's my password?

I might remember: Show my password hint
I don't remember: Reset my password
I'm new to WebAdvisor: Set up my password

Have the student choose the 2nd option - I don't remember: Reset my password

The next page will appear requiring the student to provide the following:

Reset my password
In order to retrieve your User ID you must fill in your last name and one of the two additional identifying numbers.
* = Required

Last Name*

SSN            
OR
Student ID   

The next screen will appear

Select an e-mail address
* = Required

Send my temporary password to this email address*

Select an email address that has been provided and the next screen will appear

Reset Password Confirmation

****Process will take approximately 3 minutes to reset ****

Your password has been reset to the last 6 digits of your social security number if you have one. Otherwise, it is the last 6 digits of your student ID. The temporary password will be sent to this e-mail address immediately: cstudent@bhcc.edu

The student can then click on the LOG IN button at the top of the page and enter their User ID and the Password they have just been provided with.

Click Submit and the next screen will appear.

On the top line the student will enter his/her user ID next to - User ID *

Second line the Student will enter the password they were just provided next to - Old Password *

Third and forth line the student will enter a New Password * & Confirm Password *, the new password must be 6 to 9 characters in length and include both letters and numbers.

Line five My password hint field is optional.

The student then clicks SUBMIT

In the upper left hand corner of the screen should now appear Welcome followed by the student’s name.

The student has successfully logged into Online Services.