Bunker Hill Community College

PROGRAM OVERVIEW

COMPUTER SUPPORT SPECIALIST OPTION - 2009
Computer Information Technology Program
(Associate in Science Degrees):

This program prepares students with entry-level skills in various computer concentrations. Students take the required core courses as well as a cluster of courses in a specific concentration. Students choose elective courses from relevant disciplines within the college. Graduates of this program qualify for entry-level positions in businesses and work environments that rely on network functions.

view course requirements

Overview
This option is designed for full-time or part-time students who wish to prepare for the positions of Help Desk Technician, Technical Support Specialist and Customer Service Representative. This occupational group provides technical assistance, support, and advice to customers and users. The degree prepares graduates by developing in them skills ranging from the technical and computer-related to the “people” skills of verbal and written communications, telephone skills, tact, good manners, and logical problem diagnosis and solution.

The degree incorporates preparation for ICT Industry Certification Examinations. A range of general education courses in the program also enrich professional skills.

Career Outlook:
Graduates of this option may qualify for entry-level support positions in hardware support, trouble-shooting, help desk, Microsoft applications and other Internet support positions.

Upon completetion of this option graduates will be able to:

• Take the Comp TIA A+ Certification Examination.
• Understand help desk, Internet support, hardware and other entry level IT support professions.

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