Transforming Bunker Hill Community College

BHCC will offer student-friendly services that are responsive, efficient, accessible and convenient.

To maximize affordability and accessibility for students, BHCC tuition and fees will remain among the lowest of all community colleges in the Commonwealth of Massachusetts.
College partnerships with immigrant serving organizations will be increased from 11 to 13. The CollegeÍs immigrant initiative will feature a program of immigrant awareness College seminars and College orientations for new immigrant students.
The institutionÍs ñeCollegeî web-based courses will increase from 104 to 137 and a minimum of five courses will be offered each semester through the Massachusetts Colleges Online network, a consortium consisting of the 24 Massachusetts public higher education institutions.
In partnership with Villa Victoria, the low-income housing community in BostonÍs South End, the College will provide convenient, on-site skills assessment and access to college courses.
The College Career Center will be expanded to increase internships and community service opportunities that are directly linked to academic degree and certificate programs.


	Goal 5: Customer Service
Institutional Effectiveness Transforming BHCC 1999 - 2001 Summary Planning Process BHCC Goals Learner Success Workforce Education Recognition Curricula Customer Service Funding	BHCC will offer student-friendly services that are responsive, efficient, accessible and convenient. To maximize affordability and accessibility for students, BHCC tuition and fees will remain among the lowest of all community colleges in the Commonwealth of Massachusetts. College partnerships with immigrant serving organizations will be increased from 11 to 13. The CollegeÍs immigrant initiative will feature a program of immigrant awareness College seminars and College orientations for new immigrant students. The institutionÍs ñeCollegeî web-based courses will increase from 104 to 137 and a minimum of five courses will be offered each semester through the Massachusetts Colleges Online network, a consortium consisting of the 24 Massachusetts public higher education institutions. In partnership with Villa Victoria, the low-income housing community in BostonÍs South End, the College will provide convenient, on-site skills assessment and access to college courses. The College Career Center will be expanded to increase internships and community service opportunities that are directly linked to academic degree and certificate programs.	Joan Bigham, Co-Founder, Talent Trust/New Business Learning; Vivien Li, Executive Director, The Boston Harbor Association; Ronald Bonney, Jr., President and CEO, ARLEX Yellow Cab Association; Second Vice Chair, BHCC Board of Trustees. Robert (Jay) Ash, City Manager, Chelsea, MA; Edmund Burke, President, Dennis K. Burke, Inc. Donna J. DeSimone, Technical Assistant, BHCC Center for Self-Directed Learning; Richard Snyder, Senior Partner, Schnader, Harrison, Segal & Lewis; Timothy M. McLaughlin, Professor and Chair, BHCC English Department.